Return & Exchange Policy

We want you to feel confident when shopping with HVY. Please review the following policy before completing your purchase.

Return Eligibility

Apparel return or exchange requests must be submitted within 14 calendar days of delivery.

To qualify, merchandise must be:

  • Unworn, unwashed, and unused

  • Free from stains, odors, damage, or signs of wear

  • Returned with its original tags and packaging

  • Accompanied by the original order number

Items that do not meet these conditions will not be accepted.

Exchanges and Store Credit

Approved apparel returns are eligible for an exchange or store credit. Refunds to the original payment method are not available for standard returns.

Exchanges are subject to product and size availability. If the requested replacement is unavailable, store credit will be issued after the returned item is received and approved.

Final-Sale Items

Sale, clearance, and items marked “Final Sale” cannot be returned or exchanged.

Damaged or Incorrect Items

Please inspect your order after delivery. If you receive an incorrect, damaged, or defective item, contact HVY within three calendar days of delivery.

Include your order number and clear photographs of the item. Once the issue is confirmed, HVY will provide the appropriate replacement or resolution and instructions for returning the item, if necessary.

Return Shipping

Customers are responsible for return-shipping costs for standard returns and exchanges. Original shipping charges are not included in store credit.

We recommend using a trackable shipping service. HVY is not responsible for return packages lost during transit.

If HVY sent an incorrect, damaged, or defective item, return-shipping instructions will be provided.

Digital Products

All digital-product sales are final and cannot be returned, exchanged, or refunded after purchase. If you experience difficulty accessing your digital files, please contact us for assistance.

How to Request a Return or Exchange

Submit your request through the Contact page and include:

  • Your full name

  • Order number

  • Item and size

  • Reason for the request

  • Whether you are requesting an exchange or store credit

Please do not mail an item back before receiving return authorization and instructions from HVY.